By using Spider Speed Delivery website and services, you agree to these terms.
We provide last mile parcel pickup and delivery across Ghana,and shipment to UK & US and from China.
Tracking numbers (e.g., SE00003) are provided for convenience. Delivery timelines are estimates and not guaranteed due to weather, traffic, or road conditions.
5.1 Our liability for any loss, damage, or delay is limited to the value of the goods only, up to GH¢100 maximum per shipment. Delivery fees are not refundable and not included in any compensation.
5.2 We are not liable for indirect loss, loss of profit, or any value above GH¢100 unless you declared the full value and paid 2% insurance fee in writing before shipment.
5.3 How to Claim (Must provide all): (1) Photo of parcel outer, (2) Photo of content/damage inside, (3) Original Spider Express receipt + tracking number, (4) Proof of value: purchase receipt, invoice, or MoMo/bank payment showing price, (5) For damaged items: Bring the item + parcel to our office for inspection within 48 hours. No inspection = no claim.
5.4 Repair: For damaged items, we have the right to repair at our cost instead of cash payment where possible.
5.5 Time Limit: All claims must be reported within 24 hours of delivery via WhatsApp on 0256068390. Damaged items must be presented at our office with all proof within 48 hours. Late reports will not be processed.
5.6.1 Our Collection Points are independent agents. Spider Express HQ in Pokuase only becomes responsible for a parcel AFTER it is logged as "Received at Pokuase" or "Dispatched" in our tracking system.
5.6.2 If a parcel is lost, damaged, or delayed while in the custody of a Collection Point Agent BEFORE it is logged or dispatched, the Collection Point Agent shall be fully liable. The customer must first report to that collection point agent.
5.6.3 Maximum liability for Collection Point Agents is same as Spider Express: GH₵100 per parcel unless full value was declared and insurance paid at that collection point.
5.6.4 Spider Express HQ will assist customer to recover from agent.
5.6.5 All Collection Point Agents must sign our Agent Agreement accepting liability for parcels in their custody. They must store parcels securely and hand over tovehicle with genuine Waybill.
These terms are governed by the laws of the Republic of Ghana.